Sundial Telecom is utilising C3’s technology and PCI experience to provide a PCI Compliant managed service solution, initially targeted towards the live psychic and adult markets but applicable to many main stream market sectors.

The two Cambridge-based companies are combining their knowledge and expertise to develop the service, which will provide businesses with a complete PCI Compliant managed service solution.

Sundial Telecom is developing the service in C3’s Fusion software; an intuitive IVR toolkit that provides huge flexibility in creating and deploying new IVR services as well as the ability to quickly implement any changes to an existing service.

The service will enhance the caller’s ‘user experience’, managing the entire process, from call distribution to secure payment, via web, telephony or SMS. A carousel of client and overflow agents will be available for peak call times, and their bios and availability can be automatically updated on the client’s website via the service API.

Callers will have the option of paying for the service via a number of PCI Compliant avenues, including pre-paid web vouchers, special occasion purchases, or – for regular callers – card-on-file rebilling capability.

“Sundial Telecom is known for its experience in developing this type of hosted telecoms services and, by working with C3’s Fusion, we can develop these solutions faster and offer customers an incredible level of flexibility that other service providers would struggle to match,” said Shane Carter, owner Sundial Telecom.

John Wood, C3’s sales and marketing director added: “We are offering businesses much more rounded flexibility in developing their call services, as well as enabling them to provide secure payment solutions for all mobile and web applications that their customers can have confidence in.”

John and Shane will be discussing this joint venture at World Telemedia, in Marbella, next month (17-19 October).

If you would like more information, please contact Shane Carter on 01223 200000.