As telecommunications become increasingly versatile and more web-centric, the development environments used to create different types of telephony applications are changing also. Some are becoming more accessible, less complicated and increasingly visual, comprising web-based templates and graphical functionality.

The current economic climate is putting financial constraints on many organisations, making it harder for them to justify the funds needed to pay advanced programmers to develop and schedule, or make changes to applications that are perceived to be straightforward.

To reflect these changes we would like to inform customers of Fusion, our new IVR software which utilises an intuitive visual editor and drag and drop deployment. Customers can build and deploy IVR services by creating a flow chart diagram of “nodes”, properties and links via an intuitive GUI. Running on any Windows PC, via an Internet connection and supporting all existing IVR functionality.

Accommodating new and existing installations of Apcentia, everyone can use Fusion to develop interactive services themselves, or will be able to work in partnership with our support team to develop more complex, bespoke applications.

Fusion is also available to our Voicemail client base. Call handling scripts take moments to put together and because they are represented diagrammatically they’re easy to comprehend. Fusion offers all the functionality of our popular Narrator product and a lot more. For more information please contact us, we’d love to show how quickly services can be built with Fusion.