A live demo of our Fusion Speech Recognition application is now available to test drive – just by calling 01223 592920.

The demo is based on the simple process of ordering a pizza, using a series of voice prompts. This demo should provide an insight into the accuracy and reliability of the application.

Fusion Speech Recognition builds on the flexibility and ease of use that our Fusion IVR editor is established for. With its simple ‘drag & drop’ deployment and granular functionality, it is incredibly easy to set up and manage reliable speech recognition navigation and directory look up within IVR services.

Customers wishing to use speech recognition functionality within IVR services simply drag and drop the node to the relevant point in their script, from where vocabulary parameters and dictionaries are easily set up and managed dynamically. The speech recognition node can also pick up data held as a remote text file.

Fusion’s Speech Recognition registers 99% accuracy against a 10,000 strong name directory. The solution automatically checks for ambiguity in a situation where there may be multiple word options that sound similar – ‘Did you say David Bell or David Fell?’ – ensuring accurate call transfer.

Please try Fusion Speech Recognition for yourself. There is the option to stay on the line at the end of the demo to leave your feedback on the application.