C3 has once again been recognised for delivering outstanding customer service with a BenchmarQ Diamond Award from QMS International.

C3 was given the award – the highest possible – following a recent independent customer survey that reported an Overall Satisfaction mark of 92%. This is the third year running that C3 has received a BenchmarQ Diamond Award.

There were increases for each assessment area: Products & Services, Marketing and Staff Performance. The Overall Satisfaction score was up five per cent on last year.

Typical client responses included:

“The staff are all very good; helpful and polite. They try to sort out whatever problems you might be having and get you back working as soon as they can.” University of Oxford.

“It’s very gratifying to note that they have continuity of staff. It’s a bonus to deal with the same people long term.” London Metropolitan University.

“I find them to be very friendly.” Sheffield Hallam University

“They’re just a brilliant bunch.” Hospital Telephone Services Limited

“They’re very helpful and always do what we ask.” BP Chemicals

John Wood, Sales and Marketing Director C3, said: “We are really pleased with the latest feedback from BenchmarQ. There are always areas we can improve on, and we hope to see another increase in our score next year.

“But on the whole, our customers recognise that we are a friendly company to do business with and that our staff go out of their way to deliver excellent customer service.”

The Independent Customer Satisfaction Survey was conducted by BenchmarQ which measures customer satisfaction and gathers honest and accurate feedback on our performance from customers.

BenchmarQ has been developed by QMS International plc, ISO9001 and ISO14001 assessors and accreditors.

Following an assessment by an independent body, QMS, Quality Management Systems, C3 is pleased to announce it has been awarded ISO 14001 certification.
Only one percent of businesses in the UK have been successful in obtaining ISO 14001 certification to date. This prestigious award is supported by Government and is recognized in over 150 countries world-wide.

Says John Wood: “We are delighted with the result. We have always been very proud of the products and services we offer our clients and the way we conduct our business with regard to environmental matters. We make every effort to ensure we supply eco-friendly solutions that will help our customers reduce their carbon footprint. Our efforts have finally been recognized by independent experts who are used to judging ISO standards on a daily basis in a wide variety of trades and industries.

For the third year running we’ve also been given an award by BenchmarQ for providing excellent quality of service and customer care to our customers, so to be granted ISO 14001 certification as well is a real honour.”

Peter Gamble, who undertook the assessment for QMS Quality Management Systems, paid particular tribute to “the investment in people and training that enables C3 to provide an efficient and environmentally friendly service to its customers.”