ImpulsePay, the UK’s leading Payforit provider, is using C3’s Fusion IVR to develop interactive consumer assistance as the company undergoes a period of expansion, with new merchants coming on board and Payforit transactions increasing month-on-month.

The company, pioneers of the Payforit mechanism, was already using a competitor’s IVR software solution but that didn’t provide the granularity of control, or the flexibility, that ImpulsePay required as a dynamic and growing business.

“Fusion IVR offers us significant functionality, at the same time as being incredibly easy to use” says Adam Williams, Chief Operating Officer at ImpulsePay.

“This means we can quickly launch advanced voice services and change them at the click of a button. That level of flexibility is important to us as we continue to grow the business.”

With Payforit gaining real momentum, ImpulsePay has been working on new developments, such as enhanced single-click payment, which has helped merchants significantly increase their mobile revenues. The company has also been busy expanding its customer services team to ensure quality of support remains high as the business continues to grow.

“We are always working hard to make sure ImpulsePay provides the best Payforit offering available.” says Adam. “An increase in overall capacity, as well as heavy investment in our server infrastructure, means we’re able to provide the most robust Payforit solution on the market.”

ImpulsePay is deploying Fusion as a hosted service, initially to develop intelligent scripts for its customer service lines.

RJ Media, the company behind the hugely successful Psychic Sofa, is investing in a new multi-channel contact centre solution that will enable the business to be more flexible in its service delivery whilst increasing revenues through incremental billing.

RJ Media offers psychic and other live services via a number of channels and is always looking to improve the experience for customers; many of whom are long-term clients.

The new multi channel contact centre solution from C3 will help RJ Media to add value across its full range of services through easy payment options, greater web integration and improved E-wallet loyalty.

Fusion Contact supports PCI Compliant credit card billing modules for easy ‘tokenised’ payments and extended end-of-call billing. The system also incorporates C3’s Fusion Multi Channel IVR Toolkit, giving RJ Media the control to rapidly develop and deploy interactive voice response (IVR) services to meet changing market demands.

“We are all very excited to incorporate C3’s multi-channel contact centre into our current business model,” said Richard Sawyer, partner at RJ Media.

“ The advancements in C3’s software will allow us to progress with our goals and visions for the foreseeable future without any of the limitations we have previously experienced. The new software gives us the freedom and flexibility to develop existing services, bring new products to the marketplace and continue to leverage our competitive advantage throughout the RJ Media product spectrum.”

Shagufta Malik, General Manager RJ Media, added: “We operate in a very competitive market place and our customers put a premium on our agents’ expertise. The investment in Fusion Contact will enable us to differentiate our services, add value for our customers and simplify the related administration.”

RJ Media has worked with C3 for over a decade. Fusion Contact represents an update to the company’s existing C3 virtual contact centre solution that will provide the foundation for future growth through continued innovation.

C3 is proud to announce that they have won a significant contract with the University of Cambridge.

C3 has supplied a SIP-enabled Apcentia platform, integrating into a Cisco CallManager solution spanning the University’s entire 18,000 telephone extensions.

The University already has one of the largest Cisco CallManager IP sites in the UK. Now Apcentia has been integrated, the University can run a broad range of complementary  unified communications applications, from simple voice messaging to complex scripted applications.

C3’s Apcentia platform enables the University to automate its entire call handling and scripting functions, helping to streamline the large volume of incoming calls it receives each day. Using a simple interface and C3’s powerful development environment, call flow can be easily designed, managed and processed.

The platform’s open standards and APIs will help the University  to reduce development costs by building its own applications. These can be integrated with any of its existing web based systems – from complex database integrated applications through to standard information based service, the University saving both time and money whilst effectively future proofing its investment.

“C3’s application platform approach will enable us to leverage our existing IP network to build out the types of services that will bring both cost and efficiency savings across the board,” said Gordon Ross, Head of Telecoms at Cambridge University.

“Due to the scale of our operations it has been imperative that we find the right partner with the resilience and scaleability to meet our unique demands. C3’s track record in working with organisations of our nature, plus its proven technology platforms make them the ideal partner to help us evolve and streamline our communications approach.”

Steve Adams, Sales Manager at C3, added: “With CallManager already in place, we’ve been able to develop a fully featured platform for Cambridge which will take its call scripting and handling to the next level, whilst providing the tools for deeper integration to existing software applications.”

Interactive TV specialist Firestorm Media has completed a cutting-edge communications upgrade that is designed to accommodate future growth and help attract other development opportunities.

Firestorm Media is an industry-leader in TV IVR development and works with TV production units internationally to integrate IVR, SMS, CRM, dynamic overlays and studio call handling onto one revenue-generating platform.

The company required a system that guaranteed high service availability and improved disaster recovery options. By partnering with long-term partner, IP Telephony provider, C3, the company has upgraded its existing C3 Apcentia system to a SIP-based solution and significantly increased its capacity.

The new C3 system will simultaneously support 120 SIP end points, in conjunction with Firestorm’s existing TDM lines, giving Firestorm flexibility in IP migration while assuring reliability, scalability and investment protection.

“Over the six years we have been working together C3 has become an important partner for Firestorm, both in the reliability of the technology and the responsiveness of their friendly support team,” said Russell King, Director of Firestorm Media. “The seamless integration of our new Apcentia platform will provide greater capacity, reduce network infrastructure and simplify administration.”

By moving to a standards based platform and taking advantage of less expensive network cycles, IP Telephony is the obvious choice in the natural replacement cycle for telephony systems. But the enhanced functionality that IP systems offer also helps businesses to develop new applications that take advantage of the underlying technology. Firestorm’s new system supports C3’s fully configurable Network Conferencing application and its Pay Phone Plus (PPP) approved Call Recording application, giving the company scope to develop a wider range of enriched applications for its diverse client base.

The system is highly scalable so it can grow with Firestorm. New applications, such as PCI Compliant call centre services, can be easily ‘bolted on’ to Apcentia, in response to changing market demands.

Interactive TV specialist Firestorm Media has completed a cutting-edge communications upgrade that is designed to accommodate future growth and help attract other development opportunities.

Firestorm Media is an industry-leader in TV IVR development and works with TV production units internationally to integrate IVR, SMS, CRM, dynamic overlays and studio call handling onto one revenue-generating platform.

The company required a system that guaranteed high service availability and improved disaster recovery options. By partnering with long-term multi-channel communications provider C3, the company has upgraded its existing C3 Apcentia system to a SIP-based solution and significantly increased its capacity.

The new C3 system will simultaneously support120 SIP end points, in conjunction with Firestorm’s existing TDM lines, giving Firestorm flexibility in IP migration while assuring reliability, scalability and investment protection.

“Over the six years we have been working together C3 has become an important partner for Firestorm, both in the reliability of the technology and the responsiveness of their friendly support team,” said Russell King, Director of Firestorm Media. “The seamless integration of our new Apcentia platform will provide greater capacity, reduce network infrastructure and simplify administration.”

By moving to a standards based platform and taking advantage of less expensive network cycles, IP Telephony is the obvious choice in the natural replacement cycle for telephony systems. But the enhanced functionality that IP systems offer also helps businesses to develop new applications that take advantage of the underlying technology. Firestorm’s new system supports C3’s fully configurable Network Conferencing application and its PhonepayPlus (PPP) approved Call Recording application, giving the company scope to develop a wider range of enriched applications for its diverse client base.

The system is highly scalable so it can grow with Firestorm. New applications, such as PCI Compliant call centre services, can be easily ‘bolted on’ to Apcentia in response to changing market demands.