Category Archives: Networks

C3 targets networks teams at Networkshop41

16th April 2013Company News, Events, Networkskatie

With telecoms management increasingly a Networks’ responsibility, computer telephony specialist C3 attended last month’s Networkshop41 to explain how we can make life a little easier.

Networkshop is an annual technical event hosted each year by a higher education organisation in the UK. Aimed at network managers and technical staff, the conference provides a forum for discussion on the latest technologies, bringing together expertise from all fields of networking.

With Networks and Telecoms departments frequently merging across the higher education sector, C3 attended Networkshop41 to meet many of those teams now managing the organisation’s telecoms.

“We have over two decades’ experience working with universities across the UK. But as the make-up of these teams evolves, we understand that we have to make ourselves more visible to new decision makers and demonstrate how C3 can make their lives easier,” said John Wood, Sales and Marketing Director C3.

“Networkshop was an opportunity for us to meet the Network teams that now have responsibility for telephony, or will do in the future.”

C3’s Apcentia platform offers a simple, intuitive and cost-effective IT solution for telecoms. The solution is core telephony-agnostic and supports TDM and SIP simultaneously, ensuring an entirely future-proof investment.

C3 has extensive experience of implementing our multi-media communication solutions across the higher education sector. The platform has been proven at a number of sites, including Cambridge University, Oxford University, London Metropolitan, University of Central Lancashire and Sheffield Hallam.

C3 to attend Networkshop 2013

12th February 2013Company News, Events, Networkskatie

Telecommunications is an area of the enterprise that is increasingly being merged into the IT team as organisations across the public and private sectors look to make cost and efficiency savings across the board.

With this in mind, C3 will be attending Networkshop for the first time this summer (9-11 April 2013, Keele University).

We will be demonstrating our IT Telephony solutions to delegates, including our multi-channel contact centre solution Fusion Contact – a converged communication platform that gives the enterprise complete control over multiple communication channels (email, voice, SMS, social networks, web chat) via one intuitive web interface.

We will also be discussing our flexible deployment models. With the C3 Apcentia Engine now on the cloud, we can work with clients to develop unified communications applications that can run on private clouds or public clouds, or develop hybrid solutions that can leverage existing investments in legacy infrastructure.

All C3’s products are core telephony agnostic and support TDM and SIP so we can support you, whoever supplies your core infrastructure, and wherever you happen to be in the IP migration.

Please take a look at our case studies to see how other businesses have benefitted from working with C3.

We hope to see you at Networkshop – please drop by our stand G13.

Cable & Wireless invests in C3’s Network Conferencing software

12th December 2012Case Study, Networkskatie

Cable & Wireless Communications, one of the world’s leading international communication companies, has added C3’s Network Conferencing software to its existing C3 Apcentia Network Messaging system.

C3’s Network Conferencing platform will allow Cable & Wireless Communications to provide fully featured conferencing facilities to its customers across the Channel Islands and the Isle of Man. The conference solution supports multiple branded operators, and can be partitioned to support concurrent operators.

“C3’s Network Conferencing allows us to provide an enriched conferencing service to our customers, whilst leveraging our existing C3 platform and our initial investment,” says Andy Bridson, Chief Commercial Officer, Cable & Wireless Communications Channel Islands and Isle of Man.

“We have been very impressed with the C3 platform, as well as the ongoing technical support from the team who are incredibly responsive to our requirements.”

With no subscription or data storage charges and secure localised call recording, C3’s Network Conferencing solution supports an unlimited number of conferences and is easily managed through an intuitive web interface that supports multiple levels of access. The platform supports pre-booked, recurrent and on-demand conferences, which can be recorded for later review.

C3’s carrier-grade Network Messaging platform is capable of processing hundreds of messaging applications simultaneously, whilst streamlining the administration function by automatically configuring mailboxes on a first use basis. This advanced functionality provides much greater flexibility for Cable & Wireless Communications, whilst greatly improving the ROI compared with its previous messaging platform providers.

The company has seen significant revenue increases since moving to C3’s Network Messaging platform, with enhanced personalisation features encouraging better usage of voicemail services and more terminations. The company has also made savings from condensing applications, such as IVR messaging and engineering support, onto a single platform.

C3 builds on Channel Islands success to take network messaging global

28th November 2012Company News, Networkskatie

C3 is building momentum behind its powerful network messaging platform following recent installations at Cable & Wireless and Manx Telecom, both based in the Channel Islands.

The Cambridge-based company, which has over 20 years’ experience in developing advanced multi-channel communication products, is concentrating on rolling out its enterprise messaging solution to other carriers and MVNOs.

Alongside the delivery of superior voice messaging services, C3’s network messaging platform makes it easy to develop and deploy additional revenue-generating applications that differentiate service providers.

Value added services, such as speaking clock, personal numbering, PCI compliant automated payment methods or multiple conferencing, improve the customer experience, reduce churn, and extend the ‘long tail’ revenue from voice services.

The network messaging platform enables businesses to roll out a broad range of highly personalised messaging services to their subscribers – which they are able to manage via a user-friendly web interface.

Enabling customers to personalise and manage their messaging services has seen one C3 customer increase voice mail usage by 50% in just five months.

“Current voice messaging solutions can be inflexible and often have restrictive user and application licenses, meaning they are unable to be used for incremental revenue-generating applications,” said John Wood, sales and marketing director C3.

“C3’s network messaging platform is a cost-effective and future proof solution that enables companies to provide fully-featured voicemail, and easily deploy additional applications on an incremental basis.

“Our broad application portfolio has helped our network messaging customers generate significant increases in revenue, and we see huge potential for the network messaging solution going forwards.”