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A new data security certification for C3

A new data security certification for C3

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At C3, we are one of the oldest and most reliable businesses to specialise in contact centre platforms and telephony. For years, our company has been supplying services to such trusted clients as Vodafone, North Norfolk District Council and the University of Cambridge and Oxford. We specialise in enabling telecommunications for conference calls, the handling and recording of calls, and the processing of remote payments. Examples of such payments include donations from alumni to educational establishments, where it is better for donors to complete such transactions live whilst speaking to a representative of the organisation they are donating to.

We are dedicated to protecting our customers’ data

At C3, we handle sensitive data, such as repeat card payments and e-wallets. Because we are handling personal bank information, data sensitivity and security are central to everything we do. Already in possession of the ISO 9001 and 14001 certifications, we are committed to consistently meeting the statutory needs of our customers and providing them with the utmost trust and satisfaction.

Cyber Essentials, a needed addition to C3’s security certifications

This new data security certification means that we can move forward, confident that our customers are always protected from any cyber-attack. Cyber Essentials certificates are only awarded if it can be proved that a business can protect its customers’ data in accordance with GDPR regulations. Our customers can be assured that their needs and data are handled with the highest level of protection. Access to data is also strictly controlled, with a secure internet connection and up-to-date and constantly improved software. At C3, we take cyber security very seriously, as this is one of the fundamental aspects of our telephony and streamlined customer service platforms.

On ongoing work to ensure data security

In an ever-growing virtual world that can be insecure at times, we pride ourselves on handling transactions and transmitting calls in an environment entirely safe and secure. With the highest levels of certification available, our customers can confidently allow us to handle helpdesk, communications and any kind of remote payment needs. We will always ensure that all data and information are processed according to strict requirements so that transactions and calls are safely and securely handled. Commitment to obtaining the most up-to-date cyber certifications demonstrates that protection and security is one of our most important priorities. 

Making integrated communication a reality in Higher Education

Company News

With the cost of tuition fees at an all-time high, education has become a commodity. As a result, the relationship that students have with their respective institutions is changing and there is a demand from students for higher levels of “customer service”.

This new generation of students, who has grown up with SMS, email and social media, is used to interacting in real time with their friends and family, as well as the brands that they choose to buy products and services from. The HE institutions that will excel in this competitive environment are the ones who rapidly evolve their infrastructure to reflect the multichannel reality of communications.

C3 specialises in customer engagement platforms for the HE market. The C3 platform enables institutions to engage with customers across multiple channels, and deployments typically incorporate C3’s multichannel contact centre and IVR software. Complementary applications can easily be added to the platform e.g. speech recognition, call recording, secure billing.

The platform offers advanced contact centre interaction management functionality, including sophisticated voice control, advanced self-service, proactive outbound communications, speech recognition and, importantly, multichannel functionality to support the routing, queuing, tracking and reporting of all enquiries regardless of channel.

“Contact Centres within Higher Education are usually run on an informal basis,” said John Wood, Sales and Marketing Manager. “But there are still huge opportunities within departments at every institution where contact centre technology can be used to improve the student experience in terms of streamlining administration, enhancing revenue-generating services and providing ‘burstable capacity’ during seasonal peaks and fundraising efforts.”

C3 is attending UCISA 2014 (27-28 March, the Brighton Centre) – drop by Stand 45 for a demonstration of our Customer Engagement applications or email john@c3.co.uk to arrange a demo.