Cloud Contact Centre Solutions

Multi-Channel Communications for the cloud environment

Unified Communications (UC) in the cloud has properly arrived, and user demand for access is growing. But what does this mean for organisations that have capital investments in premises PBX equipment and are reluctant to move businesscritical services off site?

Cloud computing has established itself in the enterprise and is expected to continue to gain in popularity over the next several years as companies fully realise the potential of the platform, which enables the rapid adoption and deployment of new features. But cloud-based unified communications or UC as a service (UCaaS) is unlikely to be adopted in the same way as other cloud-based IT services by enterprises. For many companies, the answer is using a hybrid approach for unified communication – an approach that blends together traditional onsite PBX applications with services supported though the cloud.

This allows core ‘mission-critical’ applications to remain under control of management and IT staff, who can leverage existing legacy infrastructure investments, whilst complementary services are hosted though the cloud, where it is easy to add and scale additional technologies for minimal OpEx investment.

A hybrid approach enables the enterprise to procure UC services through several deployment models (e.g. blending traditional onpremise, public-cloud and private cloud) and to select different procurement models for different UCC functionality. This mix and match model means you can support legacy systems throughout the transition – without a complex integration project - and benefit from an OpEx model for new application deployment in the cloud.

With budgets under pressure and end-users pushing for the flexibility of unified communications in the cloud, a number of our clients are currently considering the pros and cons of a cloud-based platform. Many of them want to maintain core telephony and call control on premise (i.e. on the legacy PBX), to avoid downtime, maintain in house response times and network security, with the option of adding additional complementary applications, such as messaging, voicemail and conferencing, to the cloud in the future.

Cloud technology is underpinning real change within major enterprises around the world. Moving new applications to the cloud enables organisations to respond quicker to changing demands and competitive pressures, creating real agility and differentiation within the business.

C3 can now provide its multi-media communication solutions over on-premise private cloud, off-premise, partner-hosted private cloud or hybrid solution. If you would like more information about C3’s cloud solutions please email sales@c3.co.uk or visit www.c3.co.uk.