Organisations that process customer card payments over the phone must comply with the Payment Card Industry Data Security Standards (PCI-DSS). This worldwide standard was set up to help businesses process card payments securely and reduce card fraud through tight controls surrounding storage, transmission and processing of cardholder data.
The benefits of working with a PCI DSS certified service provider includes giving end customers the confidence that their financial information is protected, employees have the reassurance that they will not be exposed to customer data, and organisations the ability to demonstrate that they care about customer experience and compliance.
As a PCI DSS Tier 1 Service and Solutions Provider (the highest possible standard), C3 is fully accredited to provide a range of secure solutions to process credit and debit card payments via telephone, SMS & online.
C3’s effective PCI-DSS compliant solutions are simple to implement and ensure complete security for your customers, preventing any possibility of telephony orientated fraud and allowing you to promote absolute payment security and instil customer confidence.
When a customer gives their payment details over the telephone, they choose to put significant trust in an organisation. The ability to guarantee that customers’ details will be safe is essential for any business that handles payments in this way. The only way to provide absolute payment security for your customers is to separate your contact centre agents from being exposed to critical credit and debit card data recording technology.
C3’s Secure Assist can occur at any point during the call with any advisor, enabling you to deliver an improved customer experience whilst guaranteeing PCI-DSS compliance. Your staff can remain on the call throughout the payment process but remain unexposed to cardholder data – this significantly reduces call abandonment rates and lost sales opportunities. In addition, because neither the advisor nor the call recorder ever receives any of the card details – either verbally or via DTMF – continuous call recordings are possible, delivering you a complete audit trail.
We have worked with some of the UK’s most significant charity events, such as Sports Relief, to process thousands of secure payments per hour. We also work with retailers, value-added service providers and tele-billing organisations to develop PCI compliant smart payment applications.
Find the right solution for your business with our range of PCI compliant payment options, integrate payments functionality into our multi-channel contact centre platform and improve your customer service whilst remaining compliant with the Secure Assist system.
Why Choose C3?
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