At C3 we offer call centres the power of multichannel communications in a cost-effective package.
The culmination of our extensive experience - Contact, our call centre software - a robust, scalable solution packed with functionality. Like all our solutions Contact is technology agnostic, which can be easily integrate with other systems you may have invested in.
This innovative system gives smaller contact centres the functionality to compete with larger organisations. Contact allows you to increase efficiency, improve customer service and report in detail on activity.
The multichannel capability offers contact centres the opportunity to expand their business by handling a range of communications channels, including social media, SMS and web chat.
Find out more about Contact and its capabilities here.
Speak to our expert team to find out how Contact can help develop your business.
- Cost-effective & scalable solution
- Technology agnostic
- Live management reporting & performance analysis
- Manage Voice, SMS, Email and Web chat
- Integrate extra modules, inc. Call Recording, PCI payments and Voicemail
- Suitable for virtual contact centres with agents working remotely