Contact is a unique easy to use and cost effective solution that streamlines enquiries from all your media channels (voice, email, SMS, web chat, social media) into a single, fully integrated multi-channel contact centre where they are displayed on a unified agent desktop.
The contact centre system provides queuing, routing and monitoring of enquiries across all channels with all interactions recorded in the integrated CRM. Empowering your agents to offer a higher level of customer service at all times, helping you to provide the solutions to your customers’ needs and wants.
For more information about the different features of Contact, click on the links below.
Manage voice (calls), SMS, email, web chat & social media in a single, user-friendly platform.
Systematic management of queuing, routing and monitoring across all channels. Enquiries are automatically distributed to agent pools based on configured parameters.
Ensure a seamless client experience as your agents have access to full client history and integrated CRM functionality.
Set up agent pools as needed; whether to manage cross-channel enquiries for a given department or focusing on a given stream.
Manage the entire system via an intuitive web-based interface. Reporting allows managers to oversee all aspects of the multi-channel operations including live monitoring, traffic analysis and historic reports
Customise the system and plug in extra module solutions as needed including our PCI Compliant Payments solutions. Allowing you to tailor the system to you specific needs.
For more information about C3 products or to speak to our team get in touch via our contact form or details below.