Looking for Secure Telephone Payment Solutions or Systems?
Secure Assist from C3 is a PCI Compliant telephone payment application that is perfect for the live agent contact centre environment, allowing callers to submit their card details safe and securely via the telephone.
Intelligent audio path routing enables your live agents to be in communication with your customers during the full call duration. Ensuring that your customers are assisted throughout the transaction, your live agents are also able to continually offer a high level of customer service. By speaking to the customer throughout the call, they are able to prompt them for payment but unable to hear any card number entries.
By implementing our DTMF clamping solution, you can also stop card data being handled by your contact centre live agents, eliminating the potential risk of agent fraud and significantly reducing the scope of a PCI DSS compliance project. By protecting your customers’ personal data you not only increase your customer’s confidence but minimise the risk associated to your business whilst safeguarding the reputation of your company.
For secure telephone payment systems and solutions, you don’t need to look anywhere else!
Full Features:
- Ability to demonstrate to your customers that their data is managed securely
- DTMF tones masked by our DTMF Clamping solution helps to eliminate call centre agent fraud
- Your live agent remains on call to the customer throughout the call and is able to guide them through the transaction
- Tokenisation is available to allow card on file repeat payments if needed
- All documentation is provided by us to help support and maintain your PCI DSS Compliance
For more information please contact our team today.
Get in Touch
For more information about C3 products or to speak to our team get in touch via our contact form or details below.