Virtual Call Centres; A flexible solution for forward-thinking businesses
Here at C3 our Virtual Call and Contact Centre software solution is a reliable and comprehensive package which connects callers to agents working across multiple locations.
Currently used by businesses to support specialist corporate help desks and distributed call centres, service providers also use our virtual call and contact centre software to direct calls to home-based agents. Thus, giving them access to skilled agents and native speakers wherever they may be based geographically, as well as reducing overhead costs in their head office and keeping customer service levels at a high quality.
Our software solution can easily be linked to leading CTI and CRM software, meaning that all call data can be forwarded to agents including caller details and account history. All calls are monitored in real-time to show all agents and their states, wherever they are based. Post-call reports can also be accessed for billing/agent training purposes.
Other benefits include:
- Efficient management of queuing, routing and monitoring across all channels. Enquiries can be automatically shared out to agents based on parameters already configured.
- Extensive management reporting functionalities allow management to monitor KPI’s and ensure SLA’s are met
Our software is available as a complete stand-alone solution or as part of our IVR development package – an intuitive toolkit that puts you in control of your ongoing service development and configuration.
You can also tailor our software to your individual needs by adding in other modular solutions we have available including but not limited to our PCI DSS Compliant systems and Call Recording systems.
If you would like to integrate other communication channels such as your social media, SMS and emails with your calls, so you can easily monitor all of your enquiries in one system, then our Multi-Channel Contact Centre solutions allow you to do just this.
Contact a member of our team for more information today.
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For more information about C3 products or to speak to our team, get in touch via our contact form or details below!